# Cancellation Policy We want your shopping experience to be flexible and worry-free. This Cancellation Policy explains when and how you may cancel an order placed on TibilMall, and how cancellations are processed and refunded. ## 1. Cancelling Before Shipment You may cancel an order, in whole or in part, at any time before it has been handed over to the carrier for shipment. To cancel, open your order from the **My Orders** page and select **Cancel Order**, or contact our support team with your order number. Once a cancellation request is received for an unshipped order, we will stop the fulfilment process and confirm the cancellation by email. ## 2. Cancelling After Shipment Once an order has shipped, it can no longer be cancelled directly. If you no longer want the item, you may refuse delivery or initiate a return after delivery in accordance with our Return & Refund Policy. Return shipping terms and eligibility for shipped orders are governed by that policy. ## 3. Seller and Platform Cancellations In limited circumstances we, or the seller, may cancel an order — for example where an item is out of stock, the price or product information was listed in error, payment could not be verified, or we suspect fraudulent or abusive activity. If this happens you will be notified promptly and any amount already charged will be refunded in full. ## 4. Refunds for Cancelled Orders When an order is cancelled, any payment you have made is refunded to your original payment method. Refunds are typically initiated within 2–3 business days of the cancellation being confirmed; the time for the funds to appear in your account depends on your bank or payment provider. Where store credit was used, the corresponding amount is returned to your store-credit balance. ## 5. Non-Cancellable Items Certain items may be marked as non-cancellable once an order is confirmed — for example perishable goods, personalised or made-to-order products, and digital items that have already been delivered. Any such restriction is shown on the product page before you place your order. ## 6. Contact Us If you have questions about cancelling an order, or need help with a cancellation that is already in progress, please contact our customer support team. We are happy to assist and will respond as quickly as possible. _This policy is provided for general informational purposes and may be updated from time to time. The version shown here is effective as of the date displayed on this page._